Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect when you visit or create an account with Totbet Casino, why we need it, how we use it, and the choices you have. Please read it carefully to understand our practices.

Information We Collect

We collect information you provide directly to us and data that is generated through use of our site.

• Account and identity details: name, date of birth, address, email address, telephone number, chosen password.
• Identification and verification data: when required, government-issued ID, proof of address, and related documents for identity checks.
• Usage and technical data: IP address, device and browser details, pages visited, and activity on our site.
• Communications: messages you send to our support team and correspondence relating to your account.
• Preference data: language, marketing preferences, and account settings you choose.

How We Use Your Information

We use personal data to operate and secure our services, to comply with legal obligations, and to communicate with you.

• To create and manage your account and provide customer support.
• To verify identity and prevent fraud, money laundering, or other misuse.
• To operate, maintain, and improve our services, and to personalise your experience.
• To send service messages, updates, and important information about your account.
• To send marketing communications if you agree to receive them, and to manage your marketing preferences.
• To detect, prevent, and respond to security incidents and abuse.

Lawful Bases for Processing (GDPR)

If you are in the European Economic Area, we rely on one or more of the following lawful bases to process your personal data:

• Contract performance: processing necessary to provide and manage your account and requested services.
• Legal obligations: processing to comply with laws and regulatory requirements, including identity checks.
• Legitimate interests: processing for fraud prevention, service improvement, security, and direct communications where these do not override your rights.
• Consent: where we ask for your permission for marketing or other optional processing activities, you can withdraw consent at any time.

Account Registration and Verification

When you register, we collect the personal details needed to set up and manage your account. To meet legal and safety obligations, we may ask you to provide identity documents and proof of address.

We will only collect verification documents when necessary, and we handle them securely. Failure to provide required verification may delay or prevent account access.

Cookies and Similar Technologies

We use cookies and similar technologies to recognise your device, provide functionality, analyse site use, and support personalised content.

• Essential cookies: required for site functionality and account security.
• Performance and analytics cookies: help us understand how the site is used and improve it.
• Functional cookies: remember preferences and settings.
• Marketing cookies: used to deliver relevant communications where you have consented.

You can manage cookie preferences through your browser settings and through available controls on our site where provided.

Sharing and Disclosure of Personal Data

We share personal data only as necessary and in limited circumstances:

• With service providers who perform functions on our behalf, such as technical hosting, identity verification, and customer support.
• With regulators, law enforcement, or other authorities where required by law or to protect rights and safety.
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, or breaches of our terms.

We require third parties that process data on our behalf to protect it and use it only for authorised purposes.

International Data Transfers

Your information may be transferred to, stored, or processed in countries other than where you live. When we do so, we take steps to ensure your data receives an adequate level of protection in line with applicable law, including contractual measures where required.

Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose of processing. Where required by law, we retain records for a defined minimum period.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Right of access: request copies of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of personal data where applicable.
• Right to restriction: request limits on how we use your data.
• Right to data portability: request transfer of certain data to another organisation in a structured format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Marketing Communications

We may contact you with promotional messages where you have consented or where permitted under applicable law. You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.

Automated Decision-Making

We may use automated systems to analyse activity on the site for security, risk assessment, and personalised service. Where automated decisions have a legal or similarly significant effect on you, we will provide information about the logic involved and your rights in relation to that processing where required by law.

Children and Age Restrictions

Our services are intended for adults. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under the applicable minimum age, we will take steps to delete that information.

Third-Party Links and Services

Our site may include links or integrations with third-party websites and services. This policy does not apply to third-party practices. We encourage you to read the privacy policies of those third parties before providing any personal information.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the site or by other means where appropriate. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this policy or our data practices, please contact us by email at [email protected]